krikya11's Privacy Policy

krikya11 treats the protection of its users' personal information as its highest priority. This privacy policy sets out what information we collect, why we collect it, how we use it, and what your rights are. Creating an account or continuing to use the platform means you have accepted the terms of this policy. If you have any objection, please stop using the platform and contact our support team.

01

Types of Information Collected

When registering an account and using services on krikya11, we collect two types of information: personally identifiable information, and technical or behavioural information. Each category is discussed in detail below.

1.1 Personally Identifiable Information

During the registration process and identity verification, we may collect the following information:

• Full name (in Bengali or English as it appears on the identity document)
• Date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID number or passport details (for KYC verification)
• Financial transaction information — bKash, Nagad, Rocket, or Upay account number

1.2 Technical and Behavioural Information

The following information may be collected automatically while you use the platform:

• IP address and device information (operating system, browser, model)
• Login time, session duration, and usage patterns
• Gaming activity, betting history, and transaction records
• Referral source and traffic channel
• Cookie and session data (see Section 6 for details)

02

How Information Is Collected

krikya11 may collect user information in several ways. The main methods are as follows:

2.1 Information Provided Directly

Information you provide directly during account registration, identity verification (KYC), deposit or withdrawal requests, and support chat falls under this category. This includes information filled in on forms, uploaded documents, and support conversations.

2.2 Automatically Collected Information

When you use the krikya11 website or app, certain technical information is collected automatically through server logs, cookies, and analytics systems. This process helps maintain the security and performance of the site.

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may verify information with trusted third-party service providers. In such cases, only the minimum information necessary for the verification process is used.

03

Purpose of Using Information

krikya11 uses the information collected for specific and lawful purposes. Each purpose is clearly described in the list below:

1. Account management and verification: Registered information is used to confirm a user's identity, keep the account active, and ensure secure login.
2. Processing financial transactions: Relevant financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
3. Providing customer support: Account-related information is verified when providing support through live chat or email.
4. Security and fraud prevention: Information is analysed to identify multiple accounts, unauthorised access, or suspicious transactions.
5. Responsible gaming monitoring: This information is used to offer assistance if a user shows concerning patterns in their gaming behaviour. Our Responsible Gaming policy explains this process in detail.
6. Platform improvement: Anonymous analytics data is used to improve the user experience and identify technical issues.
7. Notifications and communications: Contact information is used to send important account-related notifications, security alerts, and applicable promotional information.

04

Information Storage and Security Measures

To ensure the security of your information, krikya11 follows industry-standard technical and organisational measures. Our commitment is to ensure protection at every level.

4.1 Technical Security

• All data transfers are secured using SSL (Secure Socket Layer) encryption.
• Passwords and sensitive information are stored in hashed form — they are never kept in directly readable format.
• Firewalls and intrusion detection systems are active at the server level.
• Two-step verification (OTP) applies to transactions and suspicious login attempts.
• Regular security audits are conducted.

4.2 Organisational Security

• Only authorised staff have access to personal information, and only within the limits necessary to carry out their responsibilities.
• Staff involved in data processing are bound by confidentiality agreements.
• Procedures are in place for prompt action and user notification in the event of a data security breach.

However, complete security on the internet cannot be guaranteed. We are committed to providing the highest level of protection, but no system is entirely impenetrable, so users should also remain vigilant.

05

Sharing Information with Third Parties

krikya11 does not sell or transfer your personal information to third parties for any commercial purpose. However, limited information may be shared in the specific circumstances below:

5.1 Service Providers

For transaction processing (bKash, Nagad, Rocket, Upay), identity verification, cybersecurity, and technical services, only the information strictly necessary for that specific task is shared with trusted partners. These partners are bound by their own confidentiality agreements.

5.2 Game Providers

Game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive minimal session-related information to operate games directly. This information never carries full personal identity details.

5.3 Legal Obligations

We may be legally required to provide relevant information in response to a court order or a lawful demand from a competent authority. In such cases we provide only the minimum information required, and where possible we attempt to notify the user in advance.

5.4 Business Restructuring

In the event of any business restructuring, merger, or change of ownership of krikya11, user information may be transferred as part of the assets. Users will be notified before any such change.

06

Cookies and Tracking Technologies

Cookies and similar technologies are used on the krikya11 website. These help improve your browsing experience and maintain the functionality of the platform.

6.1 Types of Cookies

• Essential cookies: These cookies are used to maintain login sessions and ensure the core functionality of the platform. Without them the site does not work properly.
• Performance cookies: Used to monitor page loading times, detect errors, and track technical performance.
• Preference cookies: Used to remember language and display preferences.
• Analytics cookies: Help improve the site by analysing user behaviour. This data is processed in anonymous form.

6.2 Cookie Controls

Non-essential cookies can be turned off by changing your browser settings. Please note that disabling certain cookies may limit specific functionality of the platform.

07

Protection of Minors

All services on krikya11 are for persons aged 21 or above (21+) only. We do not knowingly collect information from anyone under the age of 21.

Date of birth verification at registration is mandatory. If it becomes known that an account belongs to a person under 21, that account will be closed immediately and the associated information will be deleted. We act promptly when informed by parents or guardians.

If you have information regarding an account belonging to a minor, please contact our support team by email — they are available to respond 24/7.

08

User Rights

Every user registered with krikya11 has the following rights regarding their personal information. To exercise these rights, please contact our support team.

8.1 Right to Access Information

You may request to know what information is stored in your account. We will respond in writing within a reasonable time.

8.2 Right to Correct Information

If any of your stored information is incorrect, you may request a correction. The correction will be processed after identity verification.

8.3 Right to Delete Information

After account closure, you may request the deletion of certain information. However, some information must be retained for a set period due to legal obligations (see Section 9).

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. However, stopping processing that is essential for providing the core service may also result in that service being stopped.

8.5 Right to Data Portability

You may request a copy of your account information in a structured, machine-readable format.

09

Data Retention Period

krikya11 does not store your information indefinitely. The retention period for different types of information is set out below:

• Active account information: All necessary information is retained for as long as the account remains active.
• After account closure: Financial transaction records and identity verification documents may be retained for 5 to 7 years in accordance with legal obligations.
• Inactive accounts: For accounts inactive over a long period, unnecessary information is deleted after a set time.
• Gaming and transaction logs: Retained for a set period taking into account the possibility of dispute resolution.

Once the required retention period has passed, information is securely deleted or anonymised so that it can no longer be linked to any individual.

10

Changes to the Policy

krikya11 reserves the right to change or update this privacy policy as needed. The method of notifying users depends on the nature and extent of the changes:

• Minor changes: Users will be informed by updating the "Last Updated" date at the top of the page.
• Significant changes: A notification will be sent to the registered email or mobile number, and users will be asked to read and accept the new policy when accessing the platform.

Continuing to use the platform after any changes will be taken as your acceptance of the updated policy. If you have any questions about the changes, look for answers on our FAQ page or contact our support team directly.

11

Contact Us

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us through the following: